Business Improvement

The concept of continuously improving everyday activities to achieve a high level of “operational excellence” with all the accompanying benefits is (and should be) top priority and a key strategic goal for modern businesses operating in today’s ever competitive environment.
Our approach works through 4 distinctive stages:

Scope

Defining the scope, goals and objectives of an improvement initiative is critical to its success. So, problem definition and an initial plan of the desired outcomes to be achieved, based on the voice of your customer, will help align your improvement efforts with customer requirements.

Capture

Detailed documentation of all process elements of the specified area for analysis, serves as the foundation for the deep understanding of how this process area functions, its purpose (i.e. what it is there to deliver) and the resources required (human and financial) for adequate, if not efficient, performance.

Measure

Thorough analyses of the documented processes reveal the root causes of problematic areas, as well as improvement opportunities. That could be done either through a qualitative analysis in order to reveal ‘process pains’ and ‘process wins’ (i.e. best practices) that can have a significant impact on critical business operations. Alternatively a quantitative analysis, sucha as Cost-benefit analysis and what-if scenarios, supported by state-of-the-art simulation and optimization software, help both to derive specific improvement interventions and prioritize them, by revealing the potential value that can be added from the proposed solutions.

Enable

Implementation specifications of the proposed changes enable the necessary improvement interventions. Pilot projects can be used to test feasibility of the proposed solutions and to decide between different ‘to-be’ scenarios. Control measures ensure the longevity of the improvements. During execution, some of the changes to be implemented may include the need for IT automation in different process areas.